Slots / Mobile
This policy explains exactly what data 3taya 365 collects when you open an account, how we use it, and what choices you have over it. Every step here applies to accounts accessed in regions where the service is available under local law.
When you register, we collect the name, email address, mobile number and date of birth you enter in the account form. If you connect a payment method — GCash, Maya or GrabPay — the transaction reference and wallet identifier linked to your deposit or withdrawal are recorded against your account. We do not store your full GCash PIN or Maya password; only the reference data the payment rail passes to us. Beyond registration, we log your session activity: pages visited, game rounds started, device type and IP address. This helps us detect unusual access and keep your account accessible from the devices you use. We do not sell this data to third-party advertisers. We retain account data for as long as your account is active and for the period required by the regulations of the eligible region where you play. When an account is closed, data is held for the minimum retention window and then deleted or anonymised. You can ask us about the exact retention period for your account by writing to our support channel. This policy applies where access is permitted by local law.
Not every interaction with our platform falls under the same rules. Some areas are fully covered by this policy; others involve third-party services that carry their own terms. The table below clarifies what is and is not within scope so you know exactly where our obligations begin and end.
Login sessions, device records, email and mobile number used at registration — all of this falls within this policy. We control how it is stored, who can see it and how long it is kept.
GCash, Maya and GrabPay deposit and withdrawal references are recorded in your account history. The payment rails themselves are operated by their respective providers; their privacy terms cover data processed on their side.
Game round records and bet history on JDB, PG Soft or Microgaming titles are stored in your account log. We hold this data; game studios do not receive your personal registration details through us.
If you follow an external link from our site, the destination is not covered by this policy. We are not responsible for privacy practices on sites we do not operate, even where a link appears on our pages.
You have practical choices over the information we hold. Start in your account dashboard — the profile section shows the registration details we have on file, and you can edit your mobile number or email address directly from there. If a record looks incorrect and you cannot update it yourself, raise a correction request through our support channel and we will review it within a reasonable time. For a full copy of the data held against your account, send a written request to our support email. We will confirm your identity through the account before responding. If you want to know how long a specific record is kept, ask the same way. Closing your account does not automatically delete all data — retention rules in eligible regions may require us to hold some records — but we will explain what stays and for how long when you ask.
Open your account dashboard to see the registration details, session history and wallet transaction references we hold. The dashboard is the first place to check before raising a formal request.
Edit your mobile number or email directly in the profile section. If a field is locked and the detail is wrong, contact support with the correction and we will update it after verifying your identity.
Write to our support email to ask for a summary of account data we hold. We verify the request against your registered details before sending anything — this step protects you from unauthorised access.
If something in this policy is unclear or you want to know more about how a specific data type is handled, send your question through the support contact path below. We respond to policy questions on the same channel as account help.
Privacy questions and data requests go through the same support channel as account help. Choose the path that works for you — email for detailed requests, live chat for quick questions about what we hold on your account.
Send data requests, correction notices or policy questions to our support email address. Include your registered mobile number so we can verify the account before responding.
Open the chat widget from any page on 3taya 365. Live chat is available for account-related privacy questions — useful if you need a quick answer before filing a formal data request.
For routine updates — changing your registered email or mobile number — go straight to the profile section in your account dashboard. No support ticket needed for fields you can edit yourself.
Account security and data handling are connected. When you log in, your session is encrypted in transit. We do not store your full payment credentials — only the transaction references that GCash, Maya or GrabPay pass back to confirm a completed deposit or withdrawal. Cookies are used to keep your session active and remember your account preferences; you can manage cookie settings through your browser at any time.
Your login session and all data sent between your device and our servers travel over an encrypted connection. This applies whether you are accessing the site through a mobile browser or a desktop connection.
We store the transaction reference your e-wallet provider returns — not your GCash PIN or Maya password. Full credential storage is the responsibility of GCash and Maya, not 3taya 365.
Cookies help your account stay logged in and remember your settings across visits. You can clear or block cookies through your browser, though doing so may require you to log in again on your next visit.
Active account data is kept while your account is open. After closure, we hold the minimum required by eligible-region rules, then delete or anonymise the records. Write to support to ask about the retention window for your account specifically.
Below are the questions we hear most often about account data, cookies and privacy rights. If your question is not here, reach us through the support contact path listed above.
At registration we collect your name, email address, mobile number and date of birth from the fields you fill in. If you connect GCash, Maya or GrabPay, we record the wallet transaction reference returned by the payment provider — not your login PIN or password for those services.
We do not sell your personal data to advertisers. Transaction references pass between us and your chosen payment provider — GCash, Maya or GrabPay — as part of processing deposits and withdrawals. Game studios such as JDB or PG Soft receive game-round data but not your personal registration details.
Open your account dashboard and check the profile section — it shows the registration details we hold. You can edit your mobile number or email directly there. If a field is locked or incorrect, contact support with the correction and we will update it after verifying your identity.
We hold account data for the minimum period required by regulations in eligible regions after an account is closed. The exact window depends on local rules where your account was active. Write to our support email to ask about the retention period that applies to your specific account.
Cookies keep your session active and save your preferences between visits. You can clear or block cookies in your browser settings at any time. Blocking all cookies may mean you need to log in again on each visit, since the session token will not persist across browser closures.
The policy applies to accounts in regions where access is permitted under local law. Certain data retention rules and your specific rights may vary depending on the eligible region associated with your account. If you are unsure which rules apply to you, raise the question through our support channel.