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These terms set out the rules that apply when you access 3taya 365, covering your account, transactions processed through GCash or Maya, and the content available to you. Access depends on local law and is available only where local law permits — read these terms before you start.
When you open an account with us, you enter into an agreement governed by these terms. They cover every action you take on the platform — from logging in on your phone to completing a GCash deposit or a Maya transfer. These terms do not override applicable Philippine law; where local law sets a stricter standard, that standard applies. We update these terms when our services change. The version shown on this page at the time you act is the version that applies to that action. If a material change affects your account, we will notify you through the contact address registered to that account before the change takes effect. Eligibility to use this platform depends on local law and the jurisdiction in which you reside. We do not make representations about access in regions where we have not confirmed availability. Proceed only if local law in your area permits it. For transactions, the record in your account wallet is the source of truth — whether the method was GCash, Maya, GrabPay, or another supported rail. If a discrepancy appears, raise it through the support path before it ages beyond the period stated in the transaction detail screen.
GCash deposit and withdrawal records are held in your account wallet history.
Maya transfer entries are timestamped and visible in the transaction tab of your account.
GrabPay payment entries follow the same wallet record format as other supported rails.
These terms apply to your account activity on 3taya 365 and to the content and services we control directly. They do not extend to third-party services, linked platforms, or payment providers operating under their own agreements. Knowing the boundary helps you raise issues through the right channel.
Login credentials, account settings, and session management fall within these terms. Any restriction or suspension of access is handled under the rules set out here, and you can raise a question through the support contact path.
Deposits and withdrawals made through GCash, Maya, or GrabPay are subject to these terms for their recording and dispute process. The payment provider's own terms govern how funds move on their network.
Game content supplied by studios such as JDB, PG Soft, and Microgaming is governed by those providers' licensing agreements. We make titles available in the lobby; the studio sets the mechanics and rules for each game.
Any linked site, external odds feed, or third-party tool sits outside these terms. We are not responsible for the content or conduct of services we do not operate, even if you reach them from a link on this platform.
Your account gives you direct access to the records and controls that matter most under these terms. Transaction history is visible in the wallet tab — each entry shows the method used, the amount, the timestamp, and the current status. If a detail looks wrong, you can raise a correction request without needing to contact support first for most standard fields. For account details such as your registered contact address or linked payment method, the change path is in account settings. Some changes require a verification step; the on-screen prompt will tell you exactly what is needed. If you believe a transaction was processed incorrectly, open a support ticket and include the transaction ID shown in your wallet history — that reference number speeds up the review. You can also ask us to explain any decision affecting your account access, and we will respond through the contact method on file.
Open your wallet history to see every transaction — GCash, Maya, or GrabPay — with timestamps and status. No need to contact support for a standard history check.
Account settings let you update your registered contact address and linked payment method. A verification prompt appears when the change requires confirmation.
For anything these terms do not answer on-screen, open a support ticket. Include your transaction ID or account reference so the review team can locate the relevant record quickly.
You can ask us to explain any account action — access restriction, transaction status, or policy application — and we respond through the contact method registered to your account.
Policy and account questions go through the channels below. For transaction disputes, always include the transaction ID from your wallet history — it is the fastest way to link your query to the correct record. For general legal questions, the email path gives you a written record of the exchange.
Start a live chat from your account dashboard to ask about account access, a specific transaction, or a term you want clarified. The chat is accessible after login.
Send legal or policy questions to our support email address — shown in the contact section of your account settings. Email creates a written record for both sides.
The Help Centre inside your account covers common policy questions, wallet record steps, and how to raise a correction request without opening a ticket.
How we store and protect the information tied to your account is part of our legal obligations, not just a technical detail. We keep account data only for as long as it is needed to operate your account and meet any applicable record-keeping requirement. When that period ends, the data is removed from active systems.
Account and transaction data is held for the period required by applicable law and our operating terms. You can ask us what data we hold for your account by submitting a request through the support email path listed in account settings.
We use cookies to keep your session active and remember your login state on the device you are using. The cookie notice shown at first visit explains which categories are active and how to adjust your preference.
Your account credentials are your responsibility to protect. If you believe your login details have been compromised, change your password immediately through account settings and contact support to flag the concern — we can review recent session activity on file.
To request a correction or deletion of personal data, use the email support path. Include your account reference number. We will confirm receipt and let you know the timeline for the review within the period stated in our policy.
These are the questions we hear most often about how our legal terms work and what they mean for your account. If yours is not here, the support channels on this page are the right place to raise it.
Access depends on local law and is available only where local law in your area permits it. We do not confirm availability in regions we have not verified. Check your local regulations before proceeding.
The version published on this page at the time of your action applies to that action. If we make a material change, we notify you through the contact address registered to your account before it takes effect. Check this page periodically to stay current.
Open the wallet tab in your account after login. Every deposit and withdrawal entry — including GCash, Maya, and GrabPay transactions — appears there with a timestamp, amount, and status. The record in your wallet is the source of truth.
Open a support ticket and include the transaction ID shown in your wallet history. That reference number links your query directly to the record. Do this before the review period stated in the transaction detail screen lapses.
Send your request through the email support path listed in your account settings. Include your account reference number. We confirm receipt and provide a timeline based on the period set out in our data retention policy.
Game content from studios such as JDB, PG Soft, and Microgaming is governed by those providers' own licensing agreements. Our terms cover your account and transactions; the studio sets the rules for each game's mechanics and prizes.